If you’re not completely satisfied with your purchase or gift, you can return items within 30 days of receipt for full-priced products and within 7 days for sale items.

Returned items must be unused, in their original condition, with all tags attached and in the original packaging, including the invoice.

Please note:

• Returns are not accepted if the original packaging has been opened or tampered with.
• Proof of purchase is required (online or in-store receipt).
• Customized products cannot be returned or exchanged.
• Items that are damaged, soiled, or do not meet our return conditions may be sent back.

Defective items can be returned unless the damage is caused by misuse, modification, normal wear and tear, or improper care.

For faster processing, please send all items from the same order in one shipment.

Our team is dedicated to providing the highest quality customer service. For inquiries regarding products, orders, or any other services, please contact us via email or live chat. We strive to respond within 24 hours.

We offer worldwide shipping, including free shipping within the UAE. Orders are processed within 1-2 business days, and shipping times vary by destination. Please ensure your address is correct, as we cannot be responsible for lost or delayed shipments due to incorrect details.

We respect your privacy and are committed to protecting your personal information. All customer data is securely stored and used solely for order processing and communication. We do not share your information with third parties unless required by law.